Terms and Conditions

We comply with all Welsh Government laws as well as all advice and requirements . This includes Covid precautions for your protection (even though restrictions in Wales have been fully lifted we remain careful of you.) We hold the Good to Go Kitemark. Please see below for our terms and conditions which are regularly updated to reflect current Welsh Government advice and instructions about Covid and other things.( Please note that regulations, recommendations and Laws of Wales are sometimes, but not always ,the same as those in other parts of the UK) If there are substantial changes the latest situation will be reflected in digital guide book sent to you when you pay your deposit.Please be sure to refresh this before arrival so that you have the latest version.

You are also expected to comply with Welsh law. Most things have no direct effect on your holiday, rather they affect the way we manage the cottage,however if something directly affects you then we will point this out and you must comply. For example it is now illegal to smoke in any holiday accommodation in Wales.

It is our policy to continually improve and upgrade the facilities at the cottages. The presentation of the cottages is very important to us. We are very proud of our five star grading and strive to ensure that what we offer our visitors not only meets the official standard, but exceeds it. We constantly redecorate rooms and replace soft furnishings, bed linen etc. to complement the decor and enhance comfort levels, and we continually upgrade the equipment and facilities offered to our guests. We have invested heavily to ensure that we have duplicates of many items so that you can enjoy facilities while the duplicate item is away being disinfected.We are still doing this even after the easing of restrictions .

Monmouthshire Cottages LLP is the registered (family business ) partnership which acts as an administration and booking service on behalf of the owners of Foxes Reach, and Tintern Abbey Cottage.

Prices on the website are subject to change without notice but we will honour prices agreed at the time deposits are paid.

We may need to amend our Terms and Conditions at any time but we have a careful record of the dates when changes were made. The Terms and Conditions applicable to your booking are those which showed on our website on the date your confirmation of booking was issued.

Payment methods

Our preferred payment method is via our simple and secure online Worldpay system. You can use Debit cards or Visa, Mastercard and Amercan Express cards. (We do not see your card details which is why it is better for you, the whole thing being handled by the banks) .
We can accept payment by telephone- We prefer debit cards which are free of charge to you.
We can accept Visa and Mastercard cards by telephone free of charge.
We try not to accept any payments by cheque now as we are charged by our bank for processing and have to drive 18 miles to our bank! We hate passing this cost on to you. It can be several pounds per cheque .Please use BACS or plastic if possible.
We prefer to use plastic as we can then confirm your stay immediately. However if you wish to pay by bank transfer from a UK bank account please ask for our BACS details. If you are transferring funds from abroad you are responsible for paying us the sterling price and you pay any bank charges or other fees. Cards are generally a much better, faster, and cheaper, option for overseas customers without a UK bank account.

TIP In our experience payment from overseas is far safer, easier and cheaper for you by credit card . Just use our secure Worldpay link or telephone us with a card.

Deposit payments

For holidays booked more than eight weeks prior to arrival a booking deposit of £100 per week or part week of your stay is required.
Bookings made at shorter notice- full payment is required to confirm.
Once we have received your booking deposit and issued you with a confirmation, we regard that holiday as confirmed for you. If you subsequently cancel your deposit is forfeit.
We maintain a personal service and comfirm your stay by writing to you personally to confirm your booking ( e mail) or speaking with you. Our service is not based upon a computer database sending out standard booking letters. We are a family business and choose to maintain a manual system and a very personal booking service. Sometimes we are too busy looking after guests already here to do this instantly but we are as speedy as possible.

Balance payments

The balance is payable in full NOT LATER than eight weeks prior to your scheduled arrival date. You may pay earlier.
The full amount is payable immediately on booking for all bookings made less than eight weeks prior to the date of arrival.
We do not invoice you when the balance is due, although our system does send out a prompt – so please take care to make a note in your diary as to the latest payment date .If you miss your balance due date you run the risk of losing your reservation and your deposit payment. Paying on time is your responsibility.

TIP If you are an overseas guest you might like to keep an eye on the exchange rate of your currency to Sterling. If early payment helps you to take advantage of a saving its fine by us. This does happen!

Failure to pay on time

You should pay your deposit within 24 hours of making the reservation. We cannot undertake to block dates for you which may not be required.
May result in cancellation of your holiday and the loss of your deposit. We do not want you to be disappointed but it is your responsibility to ensure you contact us and pay the balance on time.
In the event that card is declined we will represent it.In the event that the card is declined after two presentations we may cancel the booking with loss of deposit.

Cancellations , curtailments and refunds including illness related

All amounts are non-refundable and so we strongly advise all visitors to ensure that they have arranged adequate insurance to cover cancellation of the visit. This should particularly include cover in case you have to cancel due to illness of yourself or a close relative, or inclement weather which affects travel. It is now also possible to insure your stay in case you get covid or must self isolate. From September 1st 2021 we are regarding such cancellations in the same way as other illnesses and as we will no longer refund payments as we did when the pandemic was new and insurance was impossible – Please insure!
As you may be aware we were closed to guests by law from March – July 2020 , In October 2020 , and again from 20 December 20 due to the Coronavirus precautions of the Welsh Government . All guests were quickly offered new travel dates and all monies were carried forward to those dates at no extra charge for the effort.In the event that we are again obliged to be closed by law at the time of your stay we will of course offer you the opportunity to change your arrival date and so save your holiday – choose any available date up to 12 months ahead of your original booking date , for any duration, at either of our cottages. We will carry forward in full the amount you have paid us as a credit to the price of the new booking. There is no charge for this effort.
Those who have made a new booking on or after 20 October 2020 may request a full refund if their stay is cancelled due to the closure by law of our cottage or a national lockdown of their home nation. However most guests, and we, prefer to reduce disappointment by changing the stay date instead so we recommend this option .
In the event that we are forced to curtail your stay due to difficulties at the cottage including circumstances beyond our control such as adverse weather conditions, fire, flood or damage to the cottage, we will of course offer you a refund of the unused part of your stay on a nightly pro rate basis or we will offer an alternative cottage subject to availability. This will be discussed with you. However please note our responsibility is limited to refunding the value of the unused part of your stay only.
The Welsh Government could demand that we close our hot tub or other facilities during the Corona pandemic (or during periods of drought or other situations beyond our control )If you are still permitted to stay but some facilities are withdrawn by Government instruction we will not make any refund.
In the event that any one of your party members displays coronavirus symptoms or the symptoms of another infectious disease during your stay or is told to self isolate during the stay you MUST advise us immediately. We will advise you how to arrange a test but as there could be a delay in getting results the whole party should leave the property immediately and UK residents should go directly home to await results there. This is also the most comfortable option for you. There will be no refund for the unused part of the stay in this instance. Please insure.

Changes to your booking

We know that sometimes you may wish to change your date of stay, or even switch from one of our cottages to another. This does cause us quite a lot of work. We will always do our very best to help you provided that we think we can resell the space you are releasing and can offer something you now require. This may not be the case if you are asking for a date change at very short notice and we are not obliged to agree to a date change.
Because of the considerable extra paperwork work there is a flat charge of £30 for such changes which must be paid at the time that the change is made. Where change is possible we will carry forward what you have paid to date to the new booking.
We do not make an amendment charge in the case of compulsory/Government instruction lockdowns.

Damage to the property

Insurance against accidental damage to the cottage by visitors or their pets is also strongly recommended as we do expect that the property will be left in the condition in which you were welcomed. We are unlikely to charge for minor breakages but more serious damage or unusual extra cleaning will be charged for . If you arrive to find anything damaged please report it to us within 24hours . It is most unlikely that this will be the case as we always go the extra mile to be sure everything is in great condition for every guest. However we have been saddened by people causing expensive damage and then claiming it was like that when they arrived when we know full well that is not true. So now we will hold everyone responsible for the condition on departure. If something has happened before your arrival please simply protect your own interests and make sure you let us know right away in writing ( e mail is recommended) !
Pets are part of your party and damage caused by your pets is also your responsibility. This includes damage done to our gardens. We do regard dog mess left in the garden as damage. Please clean it up!
In the event that there is a charge for damage we will notify you of the amount as soon as we can get quotes for repairs or replacements and we may charge you accordingly. To avoid this issue please advise us of such situations before you leave. Its much easier to make amends in person and we are not unreasonable. We will only charge what is necessary but we have to have the cottage as perfectly ready for the next guests as it was for you and we cannot afford delay.
We reserve the right to request a deposit (bond) payable before or at the time of arrival. Should we require this in respect of your booking, we will advise you in correspondence confirming your booking. We will accept a valid debit or credit card with at least 6 months left before its expiry date as guarantee. We will also accept cash (UK Sterling). The balance, less any amount for deductions, will be returned to you within one week of your departure. A security bond will be requested at our discretion and is to protect against the cost of possible damage. We may also request a card number to cover sundry charges such as firewood logs, telephone line or other items.

Households and bubbles

In non Covid times we are not restricted as to how many households can be represented in the cottage or where they can come from – the only restriction is the overall number of people. We sleep a max of 6 in beds plus one infant aged under 18 months in a travel cot. However the pandemic has caused restrictions to be imposed by Welsh Government from time to time.
Covid rules regarding the number of people and households which can stay in one cottage can be complex. We must comply with the Law of Wales and you must comply with Welsh laws and also the laws of your home address (es) at the time of travel. Please note that you are expected to adhere to the law regarding the number of households represented in your party as well as the total number of people staying. Please be responsible and honest about this matter and we will do our best to be fair with you when and if such restrictions ever return.
At present there are no such restrictions and we can only hope they will not return.

People extra to the number booked to use the cottage

Sometimes small party discounts have been applied to the rental price because a smaller than full house number of guests have been booked. In the event that additional persons not included in this offer stay at the cottage for all or any part of the stay, an additional amount of £50 per person per night (or the rate quoted to you in your booking confirmation letter, or the full amount of the discount given, if less,) will become payable before departure. Once your booked party size has been agreed it is not acceptable for you to bring extra people without our specific permission in writing (and without paying any applicable extra charges. Extra children babies and pets do count too! ) This was incredibly important during the corona pandemic when health was at risk and its was not just a matter of cost. Guests breaking rules on this matter and bringing extra guests without our permission in writing will entitle us to ask the whole party to leave at once and without refund.
Whatever your party size you MUST still advise us of the number in the party by sending the pre arrival form and you may not add to this without our permission in writing- even when the price is not affected. We must collect this information by law and also for insurance considerations and every person staying must comply .
The maximum number of guests at Foxes Reach and at Tintern Abbey Cottage is limited to 6 – plus one baby aged less than 18 months at each. It is in visitors own interests to respect these limits. Extra people may not be invited to stay without our express consent in writing. Breach of this rule will be regarded as a breach of the entire contract and the whole party can be asked to leave without refund.
No person who is not resident at Foxes Reach ,or who does not have our express permission in writing, may use the hot tub.

Disturbance to neighbours

Our neighbours ( and we) live in this delightful rural area all the time and we are on good terms with them. We know that you are on holiday and want to let your hair down, however you have selected a quiet property and disturbance to neighbours by you or your pets cannot be allowed. Please be considerate, particularly where parking, noise and pets are concerned. At Foxes Reach please observe the places where you may and may not park plus the operating hours of the hot tub. In the event that we receive complaints we will pass them on to you but please be aware that if the issue continues we are within our rights to ask you all to leave immediately and without refund. In over 27 years of letting cottages we have never had major issues, most of our guests have been lovely considerate people welcomed ( and recognised and warmly welcomed back ) by the neighbours. Please help keep it that way!

Noise and disturbance close to the cottage

In the event that we become aware of planned noise or disturbance near to the cottage we will do our utmost to advise you right away. Typically this could include building or other works, village activities etc. We will supply all details we have and will discuss with you whether your holiday should go ahead or whether we should offer you a full or part refund or a date change. This will clearly depend on the nature and expected duration of the disturbance. We will do our best to be fair and transparent and we expect you to be reasonable in exchange. Please do note that neighbours do have a right to live normally and we cannot be expected to know or control everything they might decide to do .

Infants

One non-mobile infant is counted in the party size but accommodated free of charge. Our definition of an infant is a child aged under 18 months. If you have a second infant please consult us . Foxes Reach and Tintern Abbey Cottage each have a travel cot but we do not supply linen for infants. Please request the cot at the time of booking. Our travel cots are suitable for infants aged up to approx 18 months judged on typical weight. Older or heavier children should not use them. Both cottages also have a highchair suitable for a baby who can sit unaided and there is a baby gate. Both houses have a changing mat and a nursery fireguard, a bathroom step and various plastic beakers and spoons. These facilities are available free of charge but please note that the nursery equipment is kept in store and is only brought out for you if booked it – and if not already promised to another party..

Pets

An additional charge is made for pets (cat, dog, horses) The price for each cat is the same as that for each dog. The price for a horse is by negotiation. Should you decide to bring pets at the last minute, then the appropriate charge will become payable upon arrival.
There is usually no charged for caged pets such as hamsters etc however they are to remain caged at all times. Damage caused by pets including birds will be charged for in full.
Any pet which is aggressive or which causes damage will be asked to leave the property immediately together with its owner(s). There will be no refund in this case.
Agressive dog breeds, as determined by UK law, are not accepted at the properties.
Dogs may not remain home alone or be left in the cottage or garden without the presence of an adult member of your party.If you want to leave a dog alone for a short while it MUST be caged and on a hard washable floor. This is not negotiable whatever the age or type of dog. Leaving pets alone with no understanding that you will return is unkind and it is in their distress that they cause damage.
Pets are part of your party and damage caused by your pets is your responsibility. This includes damage done to our gardens. We do regard dog mess left in the garden as damage. Please clean it up!
Please see the Doggy Code of Conduct in our digital guide book.

Whats included?

The holiday price is inclusive of use of the cottage for the time specified, electricity, or other central heating as specified , bedlinen (duvets) and towels.
Firewood /kindling/firelighters are not included unless specified in your letter of confirmation and must be paid for on departure. To make this easy you may authorize us to charge the cost of logs to your credit card.Sometimes we place sacks of logs in the sitting rooms for your convenience. This does not mean they are free of charge. If we have put logs actually in the woodburner for you it is a gift.
Some packages include other benefits, which vary from time to time and according to how you booked These benefits will be confirmed to you at the time of booking. ( If you have booked via an agent they are responsible for their description of what is included )

Check in and check out times

We will send you details of how to access your holiday cottage once we have received your final payment and you have returned our completed Pre Arrival questionnaire
Our check in time is now 4.00 pm. We are still doing the the extra disinfecting and airing which takes us much longer. We would appreciate your letting us know at what time you are actually likely to arrive so that we can arrange your welcome with lights and heating as appropriate . ( We are unable to welcome you before the stated time on your day of arrival as we must ensure that the cottages have been cleaned and aired thoroughly after the previous guests.) If we have to make changes to this timing it will be notified by changes to the digital guide book you will have.
We do ask you to be aware that the departure time is 10.am sharp. Our cleaning team has a routine they must adhere to.We cannot afford to pay them to stand outside waiting.

TIP In the event that you need a very much earlier arrival or a later departure time for a wedding or similar occasion please ask us. It isn’t always possible We can sometimes arrange it by re-organizing – or by paying extra cleaning staff to help us. We will advise you of the extra cost if there is one . If you are coming direct to us from a long haul international flight we will try to provide this service free of charge but we must have your travel details well in advance please! If you actually plan to arrive or depart on a day other than your supposed arrival /departure day please let us know so that we can attend to the security of the house.

On leaving

It is a condition of booking that the cottage is left undamaged, clean and tidy and that all dog poos are removed from the garden, bagged and binned. If there is unfortunately damage please report it to us right away.
Please check that you have signed out of any on line accounts you have used during your stay such as Prime, Netflix etc. Failure to do this could expose your account to misuse by future guests! It is your responsibility to do it.

Complaints about the cottage

If anything goes wrong/is not up to standard at the cottage we will do everything possible to rectify it right away for you. This is pretty rare as we have a full programme of preventative maintenance but sometimes things can go wrong. Please note that we cannot not entertain complaints raised after your stay has ended if you have not informed us of your complaint and given us the opportunity to resolve the issue during the stay.

Failure of services to the cottage

If a service to the cottage such as electricity, water or telephone/internet occurs we will do everything we can to get the provider to rectify it as fast as possible. Unfortunately sometimes it is quite impossible for repairs to be made quickly, especially if the fault is due to weather related damage which may affect a large area. We know that this would be very inconvenient but it is entirely outside our control. Our responsibility in this case would be to offer you whatever we can to make you comfortable but no refund would be due in the event that you feel unable to remain in the property. If we can obtain compensation from the utility provider we will pass to you in full whatever we can obtain from them. If we have our other property available we will offer you the opportunity to switch to that one at the same price .

Breakages.

At our discretion we may charge or not for breakages. generally we do not charge for small items like glasses or mugs. Please do not worry about spending your precious holiday buying replacement items without advising us as we may have spares in stock for a perfect match! Please do advise us of all breakages however petty however. Its so much easier to provide a replacement than having to count every glass for each arrival and the next party must have the full inventory- as you did.
We are always reasonable about what we charge for more serious breakages- often it is just the cost of the replacement item, but if we have to get a professional out to repair or replace we will charge you their costs also. It is likely that your own household insurance will cover the more expensive accident types.

Deliveries to your cottage

If you have made arrangements , possibly with an internet delivery service, to have food, flowers, or other items delivered, please ensure that you will be present to receive the delivery. In the case of overseas guests ( only) ordering for arrival day we will try to meet your delivery and make arrangements to ensure that food is put away promptly, but we do not guarantee this service and you should discuss our ability to help you with this before ordering.

Land line telephone

An open land line telephone is available in each of the cottages on request . To install this we will require a debit/credit card and we will charge the cost of the calls to your card as you depart. It is a condition of booking the holiday and requesting these facilities that you will pay for the cost of the calls made during your stay. We will obtain the telephone bill at the start of your holiday and again upon departure to form the basis of the charge, from BT, our telephone service provider. International calls from the UK are expensive. Please do not use the charges that you incur in your home country as indicative of what you can expect to pay during your holiday. Whats app /E mail /Skype etc via your device and our free WiFi is a cheaper option. VAT will be applied by the provider to the cost of calls.

Television , WiFi , and interactive services

At our cottages we provide BT Vision TV which gives you about 120 TV channels plus radio and BT Sport. We protect our account with a PIN number. The costs of using any interactive services or premium movies or sporting events etc. are the responsibility of the visitor and are not included in the cost of your cottage rental. If you tell us that you would like to take advantage of these extra facilities, we will check the costs with BT prior to your departure , give you the PIN, and it is a condition of booking that such amounts will be paid in full prior to your departure.
We know that PINS are not foolproof. Use of these extra services without prior arrangement will result in an invoice to the lead customer on the booking with the costs of the interactive services incurred plus a hefty service charge for any costs charged to us . We will, of course provide you with a copy of the statement received from the provider detailing the dates, films watched and or services used.
If you have passwords for services such as Netflix/Prime you may login on our systems . You are responsible for removing your own details from our system. If you leave a password in place we cannot be held responsible if another guest should find and use it.
At both cottages we pay for BT Superfast WiFi. However we are aware that sometimes speeds drop , branches fall on lines, weather or other things reduce the service in our very rural area. We will always try to get this rectified fast for you but we cannot be held responsible for such occurrences and no refund is due if such things occur.

Logs

Use of the woodburners is optional. Logs are chargeable, except where stated otherwise in the package. We will advise you on arrival as to the value of the logs that we have left at the cottage for your use. Payment is made on the basis of those actually used. We may request a deposit in advance as stated above. In the event that logs have been used but payment slips your mind upon departure, we reserve the right to write to you with an invoice or to charge to your payment card. NO LOGS are included in your rental other than any actually in the woodburner for your arrival. Logs placed in the sitting room but outside the burner are simply for your convenience- not free of charge.
We have no objection if you wish to bring suitable logs to the house rather than buying those we supply. However by law these must be kiln dried logs not scrap or green wood. Not only can the wrong type of wood damage our expensive burner but it is ungreen (and illegal in the UK). Under no circumstances may you burn coal, charcoal or any other materials in the logburners. (When comparing the price of our sacks of logs with those available elsewhere please do note the size and weight of our sacks. They are often double the price simply because they are double the weight!)

Barbecue

We provide a charcoal barbecue for your enjoyment ( bring your own charcoal or a disposable BBQ to sit on our large one)
During extremely hot or dry weather conditions we may remove the barbecue and ask you not to use one , or any other naked flame anywhere , for reasons of safety. This will not be a decision lightly taken but will be based on local fire risks and you must comply. If you fail to comply we will hold you responsible for any damage caused. We will advise you of this situation in writing.
It goes without saying that no barbecue, firepit or other sort of hot equipment maybe used inside the cottage .

Hot Tub

At Foxes Reach we have a hot tub in the garden. We will supply you with instructions for use and it is essential that these are complied with in full. There are important health and safety issues. You must allow us access to the hot tub to monitor the water condition on a daily basis. We do try to come at a time which is least intrusive and when most guests would be out so possibly you will not see us at all – but sometimes you will see us. We do not need to enter the cottage, only the laundry room and courtyard area, and we always announce our presence. If you do not wish us to disturb you by servicing the tub please advise in advance and we can arrange for the tub to be disconnected as it is not safe to have unsanitized water. No refund applies.
There is also the question of disturbance to our neighbours which must be avoided. In the event of complaints from our neighbours about noise the tub may be locked off from the use of the guests concerned. No refund will apply in this case.
It is your responsibility to make sure that the use of the hot tub would not be detrimental to your health. If in doubt please consult your own doctor before your arrival.
You may not use our tub if suffering from any condition which may be passed to others or if under the influence of any drug including alcohol.
We do not provide any safety surveillance of the tub, such as a lifeguard, and it is the responsibility of the person in whose name the holiday is booked to ensure that the tub is not available to pets , small children or others who may come to harm. In particular please note that we sanitize the tub with bromine which is harmful to dogs.
The Welsh Government could demand that we close our hot tub or other facilities during the Corona pandemic or during a drought. If you are still permitted to stay but some facilities are withdrawn by law we will not make any refund.
In the event that the hot tub breaks down and becomes unusable during your stay we will do everything possible to get it repaired quickly. We do understand that it is important to the enjoyment of your holiday – but we are providing a lot more than the tub. Therefore the maximum refund applicable due to non availability of the tub is limited to £100 per 7 night stay or pro rata . This payment does not apply if you have damaged the tub, or if it is out of use due to failure of electricity supply to the house, or due to restrictions to water use .

Water restrictions

We maintain the quality of the hot tub water carefully and make regular checks to keep the sanitizing chemicals at the correct levels. The water in the tub has to be changed completely or topped up from time to time and you must allow us regular access to the tub to do this.
In the event that a hosepipe or swimming pool ban is imposed in the area we will not be able to refill the pool and this may result in restricted use or no use of the hot tub at all. We appreciate that this would be a disappointing situation however it would be outwith our control and no refund would be applicable.
Our hot tub is regularly service and professionally maintained. In the event that the hot tub breaks down we will do our best to get a repair effected as fast as possible. However the availability of a professional engineer or a part may be a constraint. We appreciate that this would be a disappointing situation however it would be outwith our control and no refund would be applicable.

Electric vehicle charging

For the purpose of this policy an EV is any vehicle that uses electric motors, either fully or partially, to drive its wheels. It will derive some or all its power from rechargeable batteries which requires connection to the electricity grid (plug-in). This includes fully chargeable and plug-in hybrid cars, motorbikes, buggies, scooters, mopeds, bicycles, utility vehicles and tracked vehicles.
Most EVs are supplied with a domestic charger, commonly known as a ‘granny charger’ or a ‘trickle charger’. These cables recharge the EV using a domestic power source via a 3-pin wall socket. Domestic chargers are not suitable for use in our properties and they do create a fire hazard. The use of domestic chargers is strictly forbidden.We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use in the Property. You are solely liable for any damage or loss suffered by us as a result of your unauthorised use of domestic chargers.
Tintern Abbey Cottage has one dedicated EV charge point located in the garage It is the user’s sole responsibility to supply a suitable charging cable to avail of the DCP. DCPs are exclusively for the use of the Booking Party, our staff and approved contractors. payment for charging is via the app detailed in the Digital Guide Book.
Visitors to the Property who do not comprise the Booking Party are not permitted to use the facilities without our express permission. Use of the DCP is at the owner’s own risk and we do not accept any liability for loss or damage sustained by you or your EV as a result of using the DCP unless the damage was caused directly by our negligence. You shall be responsible to us for anare amage to the DCP or loss suffered by us caused by your use of the DCP.
Foxes Reach does not have an EV charge point ( yet) and granny/trickle chargers may not be used. Nearest charge points are given in the Digital Guide.

Forbidden

Because we are in a rural area, with lots of livestock and many trees and shrubs which are inflammable, we allow NO fireworks, firepits, chinese lanterns, sparklers or other inflammable items of any sort anywhere inside or outside the house. Disposable barbecues may be used ONLY on our metal barbecues for your convenience ( we know they save cleaning) and must not be disposed of until they are totally cold.

You may not bring any electrical items of any sort to the cottage other than small personal items like laptops, phone chargers, toothbrushes, shavers. (We provide hairdryers for you) Every item we provide is fully safety checked and using other things can invalidate our insurance. In the event of damage caused by your devices we and our insurers will look to you for recompense.Please do not risk it.

Diolch am beidio ysmygu. Thank you for not smoking.

We wouldnt tell adults whether they should smoke or not , but the cottages are strictly no smoking environments indoors , both for the sake of the next guests and because it is now the law in Wales. There are attractive terraces where you can smoke outside if you wish. Please dispose of butts safely and when safely out put them into outside dustbins.

Access Statements

We welcome all to our cottages but the buildings and facilities may not be suitable for you. If there is doubt please contact us for advice before making your booking and after you have read our access statements.

If you would like details of the Cottages and facilities to be described to you by a real person please telephone +44 (0)1600 860341

All bookings are accepted on the basis that you have agreed to these terms and conditions.

We look forward to welcoming you to our cottages.

The rights of trademark owners are acknowledged.

Acknowledgements

Some photographs have been taken for us by Anthony Ball Photography and some by David Broadbent – whose services we can recommend.

We would like to thank our guests, friends and their pets for photos of themselves used on this site! You are all beauties!