This is what you are getting when you book direct with us. ( Please note that if you have booked through an agent they may have varied this slightly or charged a higher rental . Please check.)
Accommodation for up to six people and one baby under 12 months max – with bed linen (duvets), personal towels, bathmats and tea towels. Oven gloves. Central heating and hot water included 7 am -10.30 pm, electricity, WiFi fast internet access, BT Vision Internet TV and radio (satellites can’t get round Offas Dyke!) through 5 TVs , Use of games . use of cycle store ( also good for golf clubs, baby buggy , large suitcases etc) Use of the cottage equipment as described.
Enjoy hotel style cosmetics, atmospheric nightlights, fresh flowers, fresh milk in the fridge and a welcoming tea tray.
Accommodation for up to six people with bed linen (duvets), personal towels, bathmats and tea towels,oven gloves. Central heating set to 21C and hot water included 7 am -10.30 pm, Electricity, WiFi internet access, use of the hot tub, flip flops for the tub. Use of games ( note pool towels or robes for the hot tub are not provided. Please bring your own) We have BT Vision internet TV including BT Sport and also Freeview channels.
Use of the cottage equipment as described.
Enjoy hotel style cosmetics, atmospheric nightlights, fresh flowers, fresh milk in the fridge and a welcoming Tea tray.
We have a range of nursery equipment including one travel cot at each cottage ( for under 18 months weight /12 months age child approx ), 2 high chairs each cottage , stair gates, a nursery fireguard, bathroom steps, a changing mat and various plastic beakers and cutlery. This equipment is provided free of charge to guests at Foxes Reach and Tintern Abbey Cottage but must be requested in advance as it is kept in store and sometimes shared between the two cottages. Linen for the travel cots is not provided.
Like everyone else we have been hard hit by rocketing electricity prices. We have been as fair as we can possibly be , not cut what we offer you and we have not started to charge extra for normal use of power at the cottage BUT we do need to ask for fair play from you too . Please turn off lights and TVs when you are going to be out and turn off /down heating if you have windows open. Sorry to say what should be obvious but it is not acceptable to bring extra equipment with you ( apart from anything else it invalidates our insurance) . If you need to bring kit for some special reason please discuss with us. It is also not OK to bring your laundry from home to do here!
At our cottages up to two well behaved pets are welcome with your party. Unless otherwise stated in your offer the charge is £25 per pet per week or £15 for a short break.
We will sometimes accept more than two pets but this depends on the size of the pets and the number of humans in your party. In general we feel that 7 bodies ( adding humans and pets together) is “full house”
There is no charge for registered assistance dogs. Please ask.
For more about pets please see the Pets Welcome page
At both cottages we supply logs in sacks, boxes of kindling and packets of firelighters.
The price for these items varies as we buy them in as a service to you. The up to date prices are supplied on arrival. If we have lit or laid the woodburner as a welcome for your arrival there is no charge for what it contains. Beyond that you simply use what you wish and pay us on departure. We have no objection to you bringing your own logs BUt they must be seasoned logs and not scrapwood or any fom of coal or charcoals. (Our logs may seem expensive but this is because the sacks are twice the weight of those typically sold at garden centres etc. Please compare like with like!)
We can install a landline telephone. You get a landline number and can make and receive calls to/from anywhere in the world. We will require a credit card number against which we will charge all calls. There is no charge for setting the landline up but all calls will be charged plus the VAT. Please give us notice ahead of your arrival that this service is required.
Our standard check in time is 4pm (or later) and our standard check out time is 10am ( or earlier) .
We know how long it takes to clean and air each cottage thoroughly. At the very least as well as cleaning we must also remove dustbins, do the garden and the firewood, take away laundry , see to any maintenance issues , thoroughly clean and sanitise the hot tub or spa bath , allow floors to dry. and then warm the whole place up again after its airing! This is an outline list only. There is loads to do in a short time , often at more than one cottage several miles apart on the same day and this is why we need a timetable.
We are a small family business and we prepare for you ourselves with a little paid help. We simply cannot work any faster ourselves -so going faster will mean that we have to pay extra helpers .
Please dont arrive early without arranging it with us in advance as we do hate having to ask you to go away again till your cottage is ready! However if you know in advance that you would like to arrive earlier or leave later for some special reason we will do our best by getting in extra helpers. If we can arrange to have more hands on deck we will give you a price ( which is likely to be between £30 and £40 above your rental price depending on the circumstances of that date) . Please ask well in advance as getting extra hands at short notice in a rural area is not easy. As guidance this sort of amount would probably buy you early access/late departure of about about two hours . If you need much longer than that you need to ask us to book you an extra night’s stay..
Note that if you are coming direct from the airport after a long haul international flight such as USA, Australia, Canada, you should tell us your travel arrangements and flight numbers . We will do our very best to be ready for your early arrival without extra charge to you ( we absorb the cost in these cases) but we do have to have information from you early enough to arrange extra staff.
We decorate the houses for the festive season and your rental includes a real Christmas tree, a bottle of sparkling wine, door wreaths, table decorations, scented candles and numerous other special touches. There is no extra charge for these extras .We love Christmas!
If you are one of the rare guests who do not wish to have Christmas Decorations please advise us well in advance before we arrange to buy the tree or put it up! . We can only “not supply” decorations on request well in advance only. There will be no price reduction in this case.
We decorate the houses for the festive season and this starts with Advent so you will get numerous decorations and special touches but not the Christmas tree ! There is no extra charge for these extras.
At Both cottages ( Foxes Reach from late August 24, Abbey Cottage from March 22) we have a private electric vehicle charger and you can pay on line via its app for your charges. You can use it as much or as little as you wish and are not sharing it.
(Please note that 3 pin “Granny” chargers/trickle chargers are a real fire hazard and absolutely forbidden at both cottages.)
Sorry but we do not permit charging of electric scooters.
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