Reviews from our guests

There are several places where our guests leave us comments.

Not everyone writes in our books – but some people do write by hand in the visitor books in each cottage ( sometimes even signed by the pets! ) Sometimes people forget to write in the book and e mail us later. We faithfully copy these comments as they come in and we upload them here. The only thing we ever hide or alter is the full guest name and address for obvious reasons of privacy.

Secondly we encourage our guests to write about us on the site through which they booked (Trip Advisor, Air B and B, Cottages.com, Freetobook  etc)

As you will see we do have brilliant reviews. They are genuine, not a “fix” and  and its not that nothing ever goes wrong!  Although our standards are very high just occasionally, in the real world,  things are bound to happen. Machines fail, something breaks. The successive good reviews are  because if something does go awry, and if our guests tell us about it  during their stay,  we do move heaven and earth to fix it while those guests are still with us. People greatly appreciate this effort  on our part  and we guarantee  we always make it. If once in a while a review is less than wonderful it is  almost always the case that it was outside our control ( internet down or slow in the whole area for example)  or  sometimes we were  inexplicably only advised about a problem after those guests had departed when there was sadly nothing we could do to make it better.

Have enjoyed our week at Vanilla Cottage, which is comfortable and well equipped. We have been out walking every day and as keen Geocachers this is a brilliant location. We haven’t managed to find all of the local ones, so will be back to bag the rest! We ate at The Black Bear, which was good but mostly cooked evening meals here, where all you need is supplied. Our dogs enjoyed the garden and the walk along the riverbank Recommend Craft Renaissance for coffee and cake as well as unusual and reasonably priced art and craft work.
Thank you for making our stay so enjoyable and relaxing. Fab heating system by the way !!!
Tony and Linda Moffatt
Cornwall

Tony and Linda Moffatt - March 2014

Lovely, comfortable, well equipped cottage with lots of lovely forest walks for our dogs. They are exhausted! We would have walked more but our dogs are rather old! Jake and chips at The Anchor in Tintern was excellent! We sat in the sun. Only one really wet evening which is much better than expected. Very much enjoyed the BlackBerry Vodka!
Found all the food we required in Chepstow- Tesco easy to find.
Very friendly neighbours.
We would like to try the other cottages.
This is the best self-catering cottage we have stayed in over the last ten years.
Joy and Graham Wells

Joy and Graham Wells -

Have enjoyed alovely short stay. Very peaceful and relaxing. Would come again!
Philip and Tracy Clegg
Lancs

Philip and Tracy Clegg -

We enjoyed our stay in Vanilla Cottage a very peaceful retreat! Lots of lovely special treats when we arrived! Enjoyed walking the Usk Valley walk although there were several trees down so a bit of climbing over and under was to be expected but we made it through with the dogs. The Black Bear inn – great food and drink in a 16th century inn with log fires.
Nicky and George Rawle
Hampton
Oxfordshire

Nicky and George Rawle -

An idyllic setting for a relaxing week away. Glorious countryside, welcoming locals and great food helped make this the perfect “get away from it” holiday.
We’ll certainly be back!
David and Jules Adams
Southport

David and Jules Adams -

Second visit- Perfect n every way again. I won’t rabbit n as everything has been said. Thank you Fiona and Malcolm

Repeat Cottage Guest -
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