Reviews from our guests

There are several places where our guests leave us comments.

Not everyone writes in our books – but some people do write by hand in the visitor books in each cottage ( sometimes even signed by the pets! ) Sometimes people forget to write in the book and e mail us later. We faithfully copy these comments as they come in and we upload them here. The only thing we ever hide or alter is the full guest name and address for obvious reasons of privacy.

Secondly we encourage our guests to write about us on the site through which they booked (Trip Advisor, Air B and B, Cottages.com, Freetobook  etc)

As you will see we do have brilliant reviews. They are genuine, not a “fix” and  and its not that nothing ever goes wrong!  Although our standards are very high just occasionally, in the real world,  things are bound to happen. Machines fail, something breaks. The successive good reviews are  because if something does go awry, and if our guests tell us about it  during their stay,  we do move heaven and earth to fix it while those guests are still with us. People greatly appreciate this effort  on our part  and we guarantee  we always make it. If once in a while a review is less than wonderful it is  almost always the case that it was outside our control ( internet down or slow in the whole area for example)  or  sometimes we were  inexplicably only advised about a problem after those guests had departed when there was sadly nothing we could do to make it better.

We have had a lovely stay in this cottage. A fabulous location made even more perfect with the snow…. so pretty.
All in all a good time had here.
Ann and Steven Harding
Derbyshire

Ann and Steven Harding - May 2018

Congratulations Malcolm and Fiona on bringing this Cottage back to life. A fine job and beautifully laid and fitted out.
Enjoyed our brief stay, hope to see you again. Thank you for the thoughtful welcome items, much appreciated. Ps William the Cocker Spaniel also rates this Cottage very highly, and he is a very well travelled Spaniel. He particularly appreciated the safe enclosed garden, walks directly from the door, and the very cocker friendly cafes and pubs.
Regards Maurice and Joan Wilcox and William Wilcox Spaniel

Maurice and Joan Wilcox and William Wilcox Spaniel -

The Anchor was very welcoming, even without the 25% discount! Staff friendly, food mostly typical “pub grub”, but none the worse for that.
Cottage size better for us as larger than Vanilla where we have stayed previously ( party of 3 plus a dog).
Pat, Rod, Catherine and Winston

Pat, Rod, Catherine and Winston -

We thoroughly enjoyed our second stay at Vanilla Cottage despite the snowy conditions at the start of our visit – luckily it soon melted. Just as we fondly remember it with welcoming treats, peace and serenity.
Our highlights are doggy walks in Wentwood Forest just the other side of Usk (Woodland Trust) and pottering around Usk, Abergavenny and Monmouth. A super break!
Clive and Caroline Ellerby with Gwynfor the Golden Retreiver.

Clive and Caroline Ellerby with Gwynfor the Golden Retreiver. -

Weve had a wet week – but hey its Easter in Wales- weve got over it!. Some lovely walks many close at hand. The view from the top of The Blorenge- on a clear day- must be one of tbe finest in the country.
Many thanks for this snug little cottage and providing Easter treats so generously.
Paul and Cathy Thompson
Bridgenoth
Shropshire

Paul and Cathy Thompson -

Came away for 3 nights to relax and unwind. Fell in love with the cottage. Long walk with dog, hot tub, wine and woodburner!
Perfect!
Gary, Rob and Milo

Gary, Rob and Milo - March 2018
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