Reviews from our guests

There are several places where our guests leave us comments.

Not everyone writes in our books – but some people do write by hand in the visitor books in each cottage ( sometimes even signed by the pets! ) Sometimes people forget to write in the book and e mail us later. We faithfully copy these comments as they come in and we upload them here. The only thing we ever hide or alter is the full guest name and address for obvious reasons of privacy.

Secondly we encourage our guests to write about us on the site through which they booked (Trip Advisor, Air B and B, Cottages.com, Freetobook  etc)

As you will see we do have brilliant reviews. They are genuine, not a “fix” and  and its not that nothing ever goes wrong!  Although our standards are very high just occasionally, in the real world,  things are bound to happen. Machines fail, something breaks. The successive good reviews are  because if something does go awry, and if our guests tell us about it  during their stay,  we do move heaven and earth to fix it while those guests are still with us. People greatly appreciate this effort  on our part  and we guarantee  we always make it. If once in a while a review is less than wonderful it is  almost always the case that it was outside our control ( internet down or slow in the whole area for example)  or  sometimes we were  inexplicably only advised about a problem after those guests had departed when there was sadly nothing we could do to make it better.

We enjoyed our stay in Vanilla Cottage a very peaceful retreat! Lots of lovely special treats when we arrived! Enjoyed walking the Usk Valley walk although there were several trees down so a bit of climbing over and under was to be expected but we made it through with the dogs. The Black Bear inn – great food and drink in a 16th century inn with log fires.
Nicky and George Rawle
Hampton
Oxfordshire

Nicky and George Rawle - March 2014

An idyllic setting for a relaxing week away. Glorious countryside, welcoming locals and great food helped make this the perfect “get away from it” holiday.
We’ll certainly be back!
David and Jules Adams
Southport

David and Jules Adams -

Second visit- Perfect n every way again. I won’t rabbit n as everything has been said. Thank you Fiona and Malcolm

Repeat Cottage Guest -

We enjoyed the hot tub very much, going in at night was a special treat. The Anchor Inn had lovely food to try. We also enjoyed Puzzlewood where we met Luke the pig. There was an indoor maze there too. We went to Tintern Abbey and explored it, we liked it very much. We also went tree climbing it was so much fun. We also went on a bike ride 12’02 miles. It was fun but tiring and we would love to come again!
Thank you for this holiday.
Gemma and Amelia

Gemma and Amelia -

Had a lovely time in the cottage. Enjoyed the wood burner and great walks nearby. Lovely meal at The Hardwick one evening- but not cheap! Great location and everything you could want provided. Many thanks.
Maria and Peter
Oxford

Maria and Peter -

Really appreciated the warm welcome from Malcolm, and thoughtful extra touches in this beautiful cottage: Welsh cakes, wine, spring flowers etc. helped to make this a very special birthday weekend for Angela. We recommend local pubs the Anchor and Wye Valley Hotel, and some happy browsing in Stella Books. Birthday lunch in the Walnut Tree near Abergavenny, seeing the Abbey each night through the cottage windows – could not be more special.
Thank you Fiona and Malcolm for creating the perfect ambiance
Angela and Stephen. Chepstow and Hamburg

Angela and Stephen -
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